Will I need to keep my boiler?

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No. We can design a hybrid system should you wish to keep your old boiler but there is no need to have a back up boiler with a heat pump. Please note you can not claim RHI with a hybrid system.

Do I need a lot of land or large garden for a heat pump?

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No we can design an air source system or plan to use a vertical ground collector (bore holes) for a ground source heat pump. Having land to place horizontal ground loops is just a bonus for a ground source heat pump.

I have been told an Air source heat pump will make my electric bills rise dramatically

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Because heat pumps run off electric there will be a slight rise in your electric bill, however you will no longer need gas, oil or LPG. All our heat pumps that we supply and install are inverter driven so they can modulate their KW output, this means they only give the required KW output at any given time. Also once a heat pump reaches the desired temperature and the hot water cylinder is full it will simply maintain it. If the pump is left alone and the thermostats are not turned up and down frequently then the pump will not be continuously working therefore keeping it at maximum efficiency and electric bills down. It is also worth noting that if a heat pump is sized correctly it can be up to four times more efficient than a boiler that is powered by gas, oil or LPG this means that for every one KW of power put in you will get four KWs of heat out.

How do I know Eco-wright energy will provide a system that’s right for me?

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We pride ourselves on providing our clients with a heating system tailored for each property, each design will be explained and a full room by room heat loss completed before any installations are started. This will include documents detailing the heat loss of each room, full design calculations for the heat pump chosen, each rooms radiator size requirements and an estimated yearly running cost of the machine.

Will I only talk to a sales person?

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No. The initial conversation regarding your project may go through the office but James the installer will be on hand to explain all technical queries and will be on hand through out the process to discus the system and answer any questions or concerns you may have.

Once the system is up and running will I be able to contact the installer?

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Yes. With all heat pumps, underfloor heating and MVHR systems we install we will be on hand after to help with any rare teething problems, for the first three months after installation we are on hand night or day to help. Eco-Wright Energy is proud to still be performing annual services and the rare repair on systems that have been installed past their warranty.

What after care do I need once installed?

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All our heating systems once set up require little attention, where we can we check them remotely and they will need a 12 month annual service. We have a 2 year Insurance backed workmanship warranty should there be a problem and all our equipment come with a minimum of 7 years warranty. We also offer service contracts but this is not obligatory.

Will I need bigger radiators?

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Heat pumps run at a lower flow temperature than conventional boilers usually 45°C – 55°C, this is plenty hot enough for a bath or shower but requires a larger surface area for the heat emitters. This does not mean only underfloor heating can be used although it does lend its self to work well with heat pumps. Should a room only have a single convector radiator it may mean a double convector is required. In big open plan living spaces a second radiator may be needed. Our room by room heat loss will calculate what size radiators are required.

Are Ground source heat pumps better than air source heat pumps?

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It all depends on the property and the clients requirements. If the pump is sized correctly and is used properly then there is little difference. Air source heat pumps can be less efficient than ground source because the air temperature fluctuates where as the average UK ground temperature is a stable average of 9°C. However this usually means that you may require an air source heat pump with a larger KW out put than you would a ground source heat pump.

Will a heat pump system last as long as my boiler has?

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Heat pumps will not loose their efficiency as they age like a a conventional boiler would and there is no reason why a heat pump will not last as long. All our pumps come with a minimum 7 year warranty.

Do you only design systems for domestic properties?

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Not at all. Heat pumps, underfloor heating and MVHR systems can be used in offices and commercial building. Get in touch to see how we can help your business reduce its energy bills and its carbon foot print.

If the property is poorly insulated will the heat pump still work?

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Yes but the heat pump would have to have a higher KW output to compensate for the heat loss.

Do you only install in new builds?

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No. Heat pumps and underfloor heating can be retrofitted into properties as part of a renovation project or to simply improve the existing heating system, in fact some of our favourite projects are ones where modern technology meets old long forgotten buildings.

Do air source heat pumps have to be situated in a warm sunny spot?

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No, air source heat pumps work down to -15°C, as long as they are situated on a level free draining base with free flowing air all around there should be no problem.

Are air source heat pumps noisy?

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They emit a low vibration when they are getting the system up to temperature, they are quieter than an air conditioning unit. We always take great care where we situated them so as not to be near any bedroom.

Do ground source heat pumps work in the UK where it rains more often than not?

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Yes. In fact wet soggy ground is a great heat conductor. As long as the ground loops or bore holes are sized correctly depending on the type of soil, property and heat pump size there will be no problem.

What information will help Eco-Wright Energy advise me from the start?

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1) Full address of the property
2) If the building for domestic or commercial use?
3) Is this a new build? If not how old is the property?
4) Are there plans to expand or renovate the property?
5) What type of heating system is currently in place?
6) What heat emitters does the property have for example radiators, underfloor heating or storage heaters?
7) Does the property have an EPC (energy performance certificate) If so has the property been expanded or had
any extra insulation added including window and doors?
8) How many bathrooms does the property have?
9) How many bedrooms (If domestic)

I am interested what happens next?

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Send an email to Anna and one of us will get back to you.